Because TouchUpDirect cares deeply about our customers, we have implemented a system designed to make sure that you are happy and satisfied with your touch up paint. TUDCare, an extension of our Color Match Guarantee, will protect your purchase for a whole year. After all, we don’t want you to have to purchase an entirely new kit just because the original product was lost or damaged.
TUDCare
TUDCare
How does TUDCare work?
Has your touch up kit mysteriously vanished? We’ve got you covered.
From the purchase date, you have one year to redeem your replacement.
To get your replacement, contact us and we will send you an identical kit.
Still have questions? Here’s a short FAQ about TUDCare:
What is TUDCare?
TUDCare Product Warranty – TUDCare stands behind the quality of its applicators and paint products, and we want our customers to feel confident in their purchase. That's why we offer a one-year warranty on all TUDCare products, covering any defects or malfunctions that may occur.
Under this warranty, if you experience any problems with your TUDCare product within one year of purchase due to a defect in materials or workmanship, we will replace the product free of charge. This warranty is valid for both applicators and paint products.
How Do I Get TUDCare?
Good news! If you’ve purchased the Platinum kit for any of our Combo, Pen, Brush or Aerosol applicators, you already have TUDCare. It’ll kick in 30 days after your initial purchase.
Wait. Why 30 Days?
We already have a 30 day return policy in place. If you wish to return your touch up kit in this window, just contact our customer support team. For more information, please click here.
Can I Buy TUDCare Separately?
Yes. If you don’t want to go with the Platinum kit, we will give you the option to purchase TUDCare during checkout. Because our customer support team needs to be able to locate TUDCare claims quickly, this warranty is only available to purchase with the touch up kits.
How Do I Redeem My TUDCare?
Press the button above. Choose TUDCare from the drop menu and it will take you to a form. Input your email and your order number. Submit your form and we’ll send you your replacement. Simple as that!
What Do I Get When I Receive My TUDCare replacement?
Under this warranty, if you experience any problems with your TUDCare product due to a defect in materials or workmanship, we will replace the product free of charge. This warranty is valid for both applicators and paint products and is effective for one year from the date of purchase.
Please note that this warranty does not cover damage caused by normal wear and tear, misuse, accidents, or improper storage. It also does not cover any indirect, incidental, or consequential damages arising from the use of the product.
How Long Can I Claim TUDCare?
A year from the day of your initial purchase.
Wait. It’s Free? What About Shipping? That Can’t Be Free.
When we say free, we mean free. We want our customers to feel comfortable and have a great touch up experience. We’ll cover the shipping costs and you can get back to making your car beautiful.
