TouchUpDirect paint test card held against a vehicle panel to check the color match.

Guaranteed to Match Your Vehicle's Factory Color — Or We Make It Right.

Start a Claim

Guarantee at a Glance

  • Covers - Paint that doesn't match your vehicle's factory color code
  • You get - A courtesy replacement first, then a full refund if it's still wrong
  • How to start - Submit the form below with your order number and photos
  • Response time - Every claim is triaged within 24 hours
  • Not covered - Custom-mixed colors and application errors

How long does a claim take?

We triage complete claims within 24 hours - but we need a test card photo to start (no test card, no Color Match Guarantee). Then approve a replacement Colorcoat (14 days) or decline for an instant refund.

How the Guarantee Works

Hand holding a TouchUpDirect test card used to verify the automotive paint color before application.

1. Test the card first

Apply 2-3 coats of Colorcoat plus Clearcoat to your test card, then hold it against the vehicle in daylight.

Customer photographing the vehicle paint and product information needed for a color-match claim.

2. Submit your claim

Order number, vehicle info, and a photo of the test card against your car.

TouchUpDirect technician reviewing an automotive paint color-match claim.

3. We review it & make it right

Technicians review your case. Courtesy replacement in the correct variant — or a full refund if it's still off.

My Paint Looks Off? Check This First

Most reported mismatches trace back to one of these — not the paint itself.
Red vehicle paint shown under different lighting conditions to demonstrate changes in color appearance.

Lighting

Color shifts between sun, shade, and indoor light. Always compare outdoors in daylight.
Close-up of metallic pearl automotive paint reflecting light at different angles.

Metallic and pearl finishes

These shift shade by viewing angle. Check from a couple of angles before deciding.
Clearcoat being applied to automotive paint to reveal the finished color and gloss.

Missing or thin clearcoat

Clearcoat changes the final look of the color underneath — never skip it.
Gloved hand applying additional colorcoat layers to achieve complete paint coverage.

Number of coats

One coat looks lighter than the finished color. Apply the full 2–3 coats before judging.

What's Covered

If your paint doesn't match for a covered reason, we'll send a replacement — and refund you if that doesn't solve it.

What's Covered

How Long a Claim Takes

How Long a Claim Takes

Triage: 24 hours We review your claim and identify whether it's a paint variant within 24 hours of submission.

Your decision If a variant is confirmed, choose a replacement Colorcoat or decline for an immediate refund.

Replacement delivery: up to 14 days Once confirmed, your new Colorcoat ships and arrives within 14 days.
Note: Triage is guaranteed within 24 hours — total resolution time depends on how quickly you respond.
Red vehicle paint representing a color-match claim covered by the TouchUpDirect guarantee.

Covered

  • Paint that doesn't match your vehicle's manufacturer color code
  • Manufacturer paint variants across factories, batches, or production years
  • Motorcycle codes that have a matching formula available
Custom blue vehicle paint representing a color-match claim not covered by the guarantee.

Not covered

  • Custom-mixed colors for codes not listed on our site
  • Application errors — no clearcoat, wrong prep, too few coats
  • Motorcycle colors with no code and no matching formula — refunded instead of replaced

PERFECT MATCHES

From Real Customers

Real projects showing our paint blended seamlessly with factory color.

Very Responsive

The first shipment of paint I received was not a satisfactory match. They worked with me and honored their guarantee to produce a better match. They took my problem very seriously by following up with me multiple times to be sure that I was satisfied

Steven S.

perfect match !

Custom painted motorcycle was the wrong paint for the year. I took a stab at the color and it matched perfectly ! Happy with the product. Thanks

Dan H.

Perfect this time

I am so grateful for the color match guarantee. It seems like the color I got was incorrect but we got it right the second time. Very happy with the purchase and service!!

Yuka E.

100% would buy again

Initially they color they said had been miss labeled, we took pictures of the test card emailed and with in that week had received the correct color. Easy to deal with and they stand to their color match guarantee

Benjamin B

They will hold true to their product guarantee

I've used this company a few times now with great success. However, this time we couldn't get it to match the burgundy tri-coat on our flex. I don't really blame them because the factory tints the clear coat, and that's not easy to match without the vehicle. They did stay true and refunded the cost when I sent the sample pictures. I'll also add i dis try another recommended company and had the same results. We have to get a match done at a bodyshop to have a chance of getting it right.

Neal K.

True color match guarantee

They stand by what they sell. I ordered a difficult and new color “Smoke Blue Pearl” this color transitions are you move around the car from blue to a dark grey. The 1st attempt was to dark I followed the easy instructions to request a new color. It was simple and easy the 2nd color arrived instantly using the test card I could see it was so close, when I applied the paint the color matched so well I couldn’t see where I just applied it, I was amazed a perfect match.

Shawn T.

Frequently Asked Questions

  • How long does a Color Match Guarantee claim take?

    Triage takes 24 hours once we have everything we need — including a clear photo of your test card against the vehicle. From there, you can approve a replacement Colorcoat (arrives in 14 days) or decline for an instant refund.

  • What do I need to submit a claim?

    A clear photo of your test card held against your vehicle. Our paint technicians use this to review your case — without it, we can't process your claim.

  • What's covered under the Color Match Guarantee?

    Paint that doesn't match your vehicle's manufacturer color code, and manufacturer paint variants across factories, batches, or production years. Custom-mixed colors and application errors (like skipping clearcoat) aren't covered.

  • What happens if my paint still doesn't match after a replacement?

    If the replacement doesn't resolve the issue, you'll receive a full refund.

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